Privacy Policy
Let's Explore Kenya

Who We Are

Ebony Global Travel & Tours (referred to as “we,” “us,” or “our”) is a tour operator specializing in exceptional travel experiences across Africa and beyond. This policy applies to our website: https://ebonyglobaltravel.com.

Information We Collect

We collect personal data when you:

• Fill out our online forms (inquiries, bookings, newsletter sign-ups)
• Communicate with us via phone, email, or social media
• Travel with us or request travel services

Personal Information May Include:

• First and last name
• Email address
• Phone number
• Country of residence
• Travel preferences and group details

Additional Information May Be Required for Bookings:

• Passport information (number, expiry, scanned copy)
• Date of birth
• Medical or dietary requirements
• Emergency contact details

Please ensure that any information you provide about other travelers is shared with their consent.

We collect and use your data to:

• Provide tailored travel planning and services
• Make travel reservations (flights, hotels, tours, etc.)
• Communicate with you before, during, and after your trip
• Improve our services and enhance your user experience
• Send marketing communications (only if you’ve opted in)

You can unsubscribe from marketing emails anytime by clicking the “unsubscribe” link at the bottom of our messages or contacting us directly at  info@ebonyglobaltravel.co.ke

Data Retention

We retain your data securely for up to 5 years after your last interaction with us, unless a longer retention period is required for legal or operational purposes.

Sharing of Your Information

We do not sell or rent your personal information to any third parties for marketing purposes.

We may share your information with:

• Service providers (hotels, airlines, guides, insurance, etc.)
• Contractors assisting with trip arrangements
• Technology and software providers for customer support

All third-party providers are required to respect the security of your personal data and treat it in accordance with the law.

Telephone Tracking & SMS Communication

• We may use tracking numbers to assess marketing performance.
• SMS messages may be sent regarding your travel inquiry or booking.
• Message/data rates may apply based on your carrier.
• You may opt out anytime by replying “STOP”.

Your Rights

You have the right to:

• Access: Request the data we hold about you
• Rectify: Update or correct your personal data
• Erase: Request deletion of your data
• Withdraw Consent: Opt out of communications at any time

To make any such requests, please contact us at:
📧  info@ebonyglobaltravel.co.ke

Security

We are committed to ensuring that your information is secure. We implement appropriate technical and organizational measures to safeguard your data from unauthorized access, loss, or misuse.

Changes to This Privacy Policy

We may update this policy periodically to reflect changes in our practices or legal requirements. The latest version will always be available on this page.

Contact Us

If you have questions about this Privacy Policy or how we handle your data, please contact:

Ebony Global Travel & Tours
🌐 https://ebonyglobaltravel.com
📧  info@ebonyglobaltravel.co.ke